FREQUENTLY ASKED QUESTIONS

Our Products

Please contact us by phone or email to inquire. Our product offerings do change however it is likely that the item can be sourced by our design team and offer you all the information before placing your order.

Please don’t hesitate to contact us via email or phone. 



Shopping Online

Yes, we would encourage you to create an account. The benefit of an account is that you are able to retrieve purchase history. You will also receive exclusive offers on our interior collection.

Almost everything. However if you cannot find something online, please contact us via email or phone and we will assist you.



Orders, Delivery & Returns:

Visit “Returns Policy” page for more information.

Yes, you can return your item to our physical location. Please visit “Returns Policy” page for step by step instructions about our return process.

Please visit “Returns Policy” page for step by step instructions about our return process.

You will receive an email confirmation including the estimated lead time for your order.

You will receive an email confirmation including the estimated lead time for your order. If the item is ready to ship immediately, tracking information will be provided. 

You will receive an email confirmation including the estimated lead time for your order.

You may not receive all items on your order at the same time as this depends on factors such as factory locations, items ordered and individual lead times.

We are pleased to work with you in person at our brick and mortar location. Other ways we can work together to place your order is via email and phone.



Credit & Payments:

Yes. Should an item be returned as per Domaine’s T&C, a credit will be applied to your online account to be used towards a future purchase.

Your credit card will be charged a 50% deposit at the time of order. The balance will be processed once your order has shipped. 

Domaine accepts payment in the form of cheque or debit, MasterCard, VISA or AMEX. 

Domaine charges 5% GST on all subtotal amounts. 



Other Questions

Just pick up the phone and give us a call. We like to talk to humans!