Shipping Policy

 

Shipping and Delivery White Glove Service

 

The merchandise is inspected and deluxed as necessary by our team, blanket wrapped and loaded for transport to your delivery address by experienced furniture delivery personnel. Merchandise is placed in your space, cartons are removed. *Delivery team does not hang mirrors or artwork, they do not install fixed lighting.  A responsible person is required to receive the goods and sign off as to their acceptable condition. Should there be any apparent damage customer and delivery team to note and take photos. Our customer care team will take care of any service or replacement as deemed necessary to bring the merchandise up to accepted industry standards.

  

Free Local Delivery 

Within a 50km radius of the Calgary area. 

Additional charges may apply to items being delivered to difficult areas such as a large number of stairs, items that are extremely heavy, oversized items and fragile items. We will advise at time of order of any surcharge.

Excludes discounted and sale merchandise.

 

Delivery outside of the Calgary area

High quality furnishings require high quality shipping and handling, all deliveries use our white glove delivery service with trusted partners.

Deliveries to areas outside of Calgary including rural areas, or out of country locations (ie. US addresses) will be quoted.

 

Drop Ship - White Glove Delivery

If your order is to be shipped to you directly from the manufacturer Domaine will quote and arrange for the goods to be delivered by experienced furniture delivery personnel. When the merchandise is ready to be shipped to you, full payment is required, (less your initial deposit). The order cannot be held for more than 14 days by the manufacturer after it is ready to ship. The goods are insured for any transit damages, the carrier is responsible to deliver your order in acceptable condition. In the event of damages or service requirements Domaine will coordinate the service required and assist with any freight or service issues. The client is responsible to inspect the order at time of delivery while the driver is present. In the event of damages, the client is required to take photos and note the damages on the delivery receipt.

 

Prepare for delivery of your order.

To ensure a smooth delivery, It’s the customers responsibility to ensure that all furniture being delivered will fit through doorways, stairways and around corners to be able to be positioned in the intended specific location. *Please advise of any difficult delivery conditions at time of order. The intended areas must be clear of obstructions. The delivery team are not permitted to move existing furniture, unless this has been discussed, agreed to and quoted to the client accordingly. In the event elevators are being used the client is responsible to have elevator access arranged in advance.

 

Delivery Damage

The client is required to sign the ‘delivery receipt’ that Domaine or the Delivery company provides at the time of delivery, indicating that the goods were delivered in good and acceptable condition. If there is damage to merchandise, the client should contact Domaine immediately to notify us of these damages. Domaine will not be liable for any damages after the client has signed off on the delivery receipt or is not notified within 24 hours.

 

Damages and Subsequent Repairs

We inspect merchandise when we receive goods from the factory, as well as when preparing for delivery to the end client. Our in-store shipping personnel are qualified in deluxing and finishing and take necessary steps to bring goods up to an acceptable industry standard. In the event there are damages or defects we reserve the right to repair as per industry standards.

  

 

Return Policy

 

In stock Purchases

We have a 3-day return policy on in-stock purchases.

Regular priced in stock purchases can be returned only if they are in the same condition they were delivered in, within 3 business days after delivery date with in store credit only, no refunds.

Clearance items are excluded. Bedding is excluded. All clearance items are final sale.

 

Special Orders

All special orders require a 50% deposit. No cancellations or returns on any special orders. No changes on orders are accepted once order has been placed.

All goods are under the ownership of Domaine until paid in full. Final balance due before delivery has been scheduled. Domaine accepts payment in the form of cheque or debit, MasterCard, VISA & AMEX.

We accept payment in the form of cheque or debit, MasterCard, VISA, or AMEX. Credit card payments over $10,000.00 will be charged a fee of 3%. 3% fee is waived if remaining deposit & balance (over first $10,000) is paid via cheque, bank draft or e-transfer.

 

Damages and Issues

Please inspect your order upon reception and contact us within 48hrs of receiving the item if it is defective, damaged or incorrect.

 

Condition of goods, industry standards, and Warranty.

Domaine is not responsible for naturally occurring variances in wood, leather, fabric and craftsmanship, as these differences are part of the unique characteristics of each product. All manufacturers’ warranties & disclaimers apply. Warranty documentation is available upon request. Items not covered under any manufacturers’ warranties include and are not limited to negligence, fabrics, ordinary wear, improper cleaning, public use, abuse or acts of nature. Regular care and maintenance to extend the life and look of the product is highly recommended. Specific care instructions are available from Domaine upon request. Domaine strongly recommends fabric protection or furniture protection plans. Domaine is not responsible for manufacturer or shipping delays (i.e. productivity, materials not in stock, etc.). The manufacturer will process your order in the order it was received. Lead times given are approximate and may take more or less time for production and/or shipping. Domaine cannot guarantee exact arrival times.