Thank you for choosing Domaine Furnishings & Design. By purchasing goods or services from Domaine, the client acknowledges and agrees to the following Terms & Conditions.

 

1. QUOTES & PRICING

Quotes are valid for 10 days unless otherwise stated. Prices are subject to change due to manufacturer price increases or circumstances beyond Domaine's control.
Clients are responsible for reviewing and approving all specifications on their sales order or invoice, including dimensions, finishes, fabrics, leathers, quantities, and other product details, before an order is placed.

 

2. PAYMENT

We accept payment by cheque, cash, e-transfer, debit, wire transfer, or credit card.
For credit card payments, the first $5,000 of an order may be paid without a processing fee. A 3% processing fee applies to credit card payments exceeding $5,000 on the same order. There is an option to avoid the credit card fee by paying for the order in cash, bank draft or e-transfer.
A 50% deposit is required for special orders, unless otherwise agreed in writing. Final payment is required before delivery or release of merchandise.
All goods remain the property of Domaine until paid for in full.

 

3. SPECIAL ORDERS & CUSTOM MERCHANDISE

Special orders, custom orders, and made-to-order merchandise are final sale. Once an order has been submitted to the manufacturer, cancellations, returns, or changes cannot be accepted.
For leather products, Domaine may recommend a Cutting for Approval (CFA) because leather is a natural material and variations in colour, grain, texture, and markings are expected.

 

4. RETURNS, STORE CREDIT & FINAL SALE

Sale and clearance merchandise is final sale and sold “as is” in the condition presented at the time of purchase.
Regular-priced in-stock merchandise may be returned within 3 business days of delivery, subject to Domaine's approval and provided the merchandise is in the same condition in which it was delivered. Approved returns are eligible for Domaine Store Credit only; no refunds will be issued. Applicable delivery, pickup, restocking, or other charges may be deducted from the store credit. Domaine Store Credit has no expiry, is non-transferable, has no cash value, and may be applied toward future purchases at Domaine.
For hygienic reasons, Domaine does not accept returns on bedding, mattresses, sofa beds, or similar products intended for personal use.

 

5. NATURAL MATERIALS & HANDCRAFTED PRODUCTS

Many Domaine products are handcrafted and made using natural materials. Variations in wood grain, colour, texture, leather, fabric, finish, and craftsmanship are inherent characteristics of these products and are not considered defects.
No two pieces will be identical. Dimensional variations, including variations of approximately one inch or more where customary to the product, may occur and are not considered defects.

 

6. UPHOLSTERY & CUSHIONS

With normal use, upholstered furniture will naturally develop stretching, wrinkling, puddling, and other changes in appearance. The degree of these characteristics depends on the upholstery material, cushion size and construction, and cushion fill.
Down-filled cushions and other specialty cushion constructions require regular fluffing, smoothing, and maintenance. These natural changes are considered normal wear and are not manufacturing defects. Bench cushions are defined as a single, elongated cushion that spans an entire seating surface of a piece of upholstery. Comfort Wrinkles are an inherent characteristic of all bench cushions. Comfort wrinkles on a bench cushion are natural, soft folds or indentations in the upholstery fabric that happen when you sit down, representing a normal trade-off for plush, soft seating rather than manufacturing defects.

 

7. CARPETS & RUGS

Handmade carpets and rugs may vary in colour, size, texture, pattern, weave, and dye lot. Natural irregularities, lines, striations, and variations are inherent characteristics of handmade and natural-fibre carpets and are not considered defects.
For custom carpets, client approval of a sample or strike-off may be required prior to production. Dimensional variations, including variations of approximately one inch or more where customary to the product, may occur and are not considered defects. Carpet underlay is strongly recommended.

 

8. WARRANTIES & PRODUCT CARE

Applicable manufacturer warranties and exclusions apply. Warranty documentation and product-specific care instructions are available from Domaine upon request.
Warranties generally do not cover damage resulting from negligence, misuse, abuse, improper cleaning, ordinary wear and tear, unintended commercial/public use, or acts of nature.
Proper care and maintenance are the client's responsibility. Domaine may recommend fabric or furniture protection products or plans to help protect the investment.

 

9. LEAD TIMES & MANUFACTURER DELAYS

All production and delivery timelines provided by Domaine are approximate estimates only. Lead times may vary due to manufacturing schedules, material availability, shipping, customs, labour shortages, or other circumstances beyond Domaine's control.
Domaine does not guarantee specific production, shipping, arrival, or delivery dates and is not responsible for manufacturer or shipping delays.

 

10. STORAGE

Domaine will store merchandise free of charge for up to 14 days or until the complete order has been received, whichever occurs later.
Once the complete order is available, delivery should be scheduled promptly. Additional storage is subject to a fee of $150 per month plus GST, billed monthly.

 

11. DELIVERY

A $100 white glove delivery voucher will apply to purchases made at Domaine's regular price within Calgary city limits only. Discounted, promotional, and sale merchandise may be subject to applicable delivery charges.
The client is responsible for confirming that all merchandise can be successfully delivered to the final location, including access through doorways, hallways, stairways, elevators, and other entry points.
Missed or cancelled delivery appointments may be subject to additional delivery charges.

 

12. DELIVERY INSPECTION & DAMAGE

The client is responsible for inspecting merchandise at the time of delivery and signing the delivery receipt.
Visible damage must be noted on the delivery receipt and reported to Domaine immediately. Concealed damage or concerns must be reported within 24 hours of delivery, accompanied by photographs where applicable.
Domaine may not be responsible for damage claims reported after the delivery receipt has been signed without notation or after the applicable reporting period.

 

13. REPAIRS & DEFECTS

Domaine inspects merchandise upon receipt and prior to delivery where possible. In the event of damage or a manufacturing defect, Domaine and/or the manufacturer reserves the right to inspect and repair the merchandise in accordance with applicable industry standards and manufacturer warranty procedures.
Where appropriate, merchandise may be repaired, replaced, or otherwise resolved in accordance with the manufacturer's warranty.

 

14. DIRECT / DROP-SHIP ORDERS

For merchandise shipped directly from a manufacturer, full payment is required before shipment. Manufacturers generally cannot hold completed orders for more than 14 days once merchandise is ready to ship.
Clients must inspect merchandise while delivery personnel are present. Any visible damage must be photographed and noted on the delivery receipt. Domaine will assist with applicable freight, service, and warranty claims.

 

15. DOMAINE DESIGN SERVICES

The Initial In-Home Design Consultation Fee is non-refundable.
Additional design services are quoted separately based on the approved scope of work, including project complexity, meetings, site visits, travel, and design time. Design fees are to be paid in full before any design work begins. Design fees are non-refundable.
A signed Design Service Fee Proposal and Scope of Work Summary are required before proceeding. Additional work requested outside the approved scope may be subject to additional fees.

Domaine's design recommendations are based on the client's stated needs, preferences, budget, and spatial requirements. Final selections, measurements, specifications, and approvals remain the client's responsibility.