Terms & Conditions


Domaine requires a credit card authorization form to be completed prior to purchasing any goods or services. This helps us to protect the purchaser, our valued customer, from credit card fraud. Domaine will keep all information entered on this form strictly confidential.

Quotes - Quotes will be valid for 30 days. Prices are subject to change at manufacturers discretion.

 When placing an order with Domaine the client is advised to ensure all specifications (i.e. finishes, fabrics/leathers, dimensions, schematics etc.) are correct on the sales order/invoice. For leather product: Domaine highly recommends ordering a CFA (Cutting for Approval), as leather is a natural product and can vary. Domaine is not responsible for 3rd party design trade recommendations and product specifications for their clients. The recommendations made by our in-house Domaine design team are based upon client needs and spatial requirements. The final selections are ultimately the clients’ decision.

 All special orders require a 50% deposit. No cancellations or returns on any special orders. No changes on orders are accepted once order has been placed.

All goods are under the ownership of Domaine until paid in full. Final balance due before delivery has been scheduled. Domaine accepts payment in the form of cheque or debit, MasterCard, VISA & AMEX.

We accept payment in the form of cheque or debit, MasterCard, VISA, or AMEX. Credit card payments over $10,000.00 will be charged a fee of 3%. 3% fee is waived if remaining deposit & balance (over first $10,000) is paid via cheque, bank draft or e-transfer.

 All sale items are final sale. Sale items are sold ‘as is’ in the condition that they were presented. Regular priced stock purchases can be returned only if they are in the same condition they were delivered in within 3 business days after delivery date with store credit only, no refunds. No returns on bedding. Due to hygienic reasons, we do not accept returns on sofa beds, or mattresses of any kind.

Our furniture pieces are often made by hand, with the utmost care, however, no piece of furniture will ever be perfect. Domaine is not responsible for naturally occurring variances in wood, leather, fabric and craftsmanship, as these differences are part of the unique characteristics of each product.  

No two pieces of furniture will be identical, and a variation of an inch or more is not uncommon and not considered a defect. All manufacturers’ warranties & disclaimers apply. Warranty documentation is available upon request. Items not covered under any manufacturers’ warranties include and are not limited to negligence, fabrics, ordinary wear, improper cleaning, public use, abuse or acts of nature. Regular care and maintenance to extend the life and look of the product is highly recommended. Specific care instructions are available from Domaine upon request. Domaine strongly recommends fabric protection or furniture protection plans. Domaine is not responsible for manufacturer or shipping delays (i.e. productivity, materials not in stock, etc.).  The manufacturer will process your order in the order it was received. Lead times given are approximate and may take more or less time for production and/or shipping.  Domaine cannot guarantee exact arrival times.


Special note about upholstery and cushions: With regular use of upholstered furniture in leather and fabrics, there will be some degree of stretching in their lifetime. The amount of puddling (leather) or comfort wrinkling (fabric) depends on many factors, such as how thick or thin the leather or fabric is, the design of the cushions (ie. bench cushions will puddle or wrinkle more than a smaller width cushion), the fill of the cushion (down filled cushions require more fluffing and maintenance than a foam filled cushion). Puddling or comfort wrinkling occurs as you sit and use your upholstered furniture, these natural occurrences are not considered defects, but signs of normal wear. Regular smoothing, fluffing, unzipping of cushion casings to run your hand along the inside to even out the fill may be required. No upholstered piece will ever be free of wrinkles, or the cushion fill texture being seen through the upholstery casing.  


Carpet orders: Colour dye lots are subject to vary due to natural quality of silk and wool fibers. Sample art/carpet is required for customer review and approval prior to production. Because carpets are handmade, natural irregularities, lines, weave and striations may appear in the carpet. These are inherent characteristics of hand tufted/knotted carpets and are not considered manufacturing defects. Carpet underlay is strongly recommended to ensure longevity of all area carpets. Variation of an inch or more is not uncommon and not considered a defect.


Domaine Design Services: Domaine Design Services STEP 1 initial in-home Interior Design consultation fee non-refundable. STEP 2 Design fees are established based on the scope of work, amount of/travel time to site visits and in-house meetings. Non-refundable. The recommendations made by Domaine’s professional Interior Design team are based upon thorough consideration of client’s spatial needs and requirements. Additional design work required and requested by client outside of the initial approved design summary will be subject to a new design fee proposal. Client sign-off required on Design Service Fee proposal and scope of work summary.  The Design Service Fee is in addition to the initial IN-HOME Design Consultation fee.


Delivery included (within Calgary city limits) on regular retail priced merchandise only. Delivery is not included on discounted items. Client is responsible to ensure that all products can be delivered successfully into final install locations and elevators if applicable. (i.e oversized sectionals, large cabinets, dining tables to name a few.)


Delivery Damage - The client is required to sign the ‘delivery receipt’ that Domaine or the Delivery company provides at the time of delivery, indicating that the goods were delivered in good and acceptable condition. If there is damage to merchandise, the client should contact Domaine immediately to notify us of these damages. Domaine will not be liable for any damages after the client has signed off on the delivery receipt or is not notified within 24 hours. Delivery no shows will be billed to the customer.


Damages and Subsequent Repairs: We inspect merchandise when we receive goods from the factory, as well as when preparing for delivery to the end client. Our shipping personnel are qualified in deluxing and finishing and take necessary steps to bring goods up to an acceptable industry standard. In the event there are damages or defects we reserve the right to repair as per industry standards. On occasion we will replace the item as necessary and according to the manufacturers warranty.


Drop Ship: White Glove Delivery - If your order is to be shipped to you directly from the manufacturer Domaine will arrange for the goods to be delivered by experienced furniture delivery personnel. When the merchandise is ready to be shipped to you, full payment is required, (less your initial deposit). The order cannot be held for more than 14 days by the manufacturer after it is ready to ship. The goods are insured for any transit damages, the carrier is responsible to deliver your order in acceptable condition. In the event of damages or service requirements Domaine will coordinate the service required and assist with any freight or service issues. The client is responsible to inspect the order at time of delivery while the driver is present. In the event of damages, the client is required to take photos and note the damages on the delivery receipt. We have extensive experience with this method of shipping, it can save time and handling is also reduced. We will quote any delivery charges when you order.